Category: Service Calls

Water damage from appliance failure is something that happens from time to time but when it results in 30 thousand dollars in water damage a simple fix can be a nightmare for a homeowner. We received a call from a homeowner in desperate need for water mitigation services at his rental property in Charlotte NC. When he called the home was actively experiencing a massive water leak in the upstairs bathroom. Recently he had the fill valve replaced on his toilet and water was now flowing from the base of the water tank onto the floor. When we arrived to provide water restoration services we noticed the seal was not properly tightened on the toilet fill valve. It must have failed at a time the renter was gone for most of the day. The tenants came home to water damaged floors and ceilings buckling from water damage. They immediately contacted the landlord who frantically searched online for a water restoration company in Charlotte and found us. During the water mitigation process we quickly found the cause of the water damage to be improper installation of the fill valve. Without notifying the landlord the tenant replaced the fill valve incorrectly. A simple 5 minute job when done correctly now will cost in the thousands due to the water damage.

Sewer slug is the worst water mitigation experience for a home owner. We received a call from a couple in Indian Trail outside of Charlotte. They were unpleasantly surprised by water restoration needs at it’s worst a sewer back up water damage in their powder room, kitchen, dining room, and family room. Although the water restoration work was very challenging, it was worth it to help this family during one of their most vulnerable time. We extracted the sludge, demoed the 1^st floor due to the extensive water damage and walked the couple through the water mitigation and restoration process.

Bath water toys that make toilets overflow is a recipe for a calls water mitigation companies. We received a call for water restoration in Charlotte from young parents after awaking to a fully flooded 1^st floor town home in the university area of Charlotte near Mallard Creek Rd. We arrived at their home with wall to wall water damage 30 mins after receiving the call for water restoration services. Normally a clogged toilet would not lead to this much water damage but apparently the flap inside the toilet was defective which made it run non-stop. We immediately started the water damage cleanup process with heavy extraction and setup our water drying equipment to prevent the development of mold.

The new baby, the bathwater, and the water damage. We received a frantic water clean-up call from a new mom on Friday morning. She wanted to take a relaxing bath while the baby was sleeping. She forgot about the bath water running when the baby started crying. The tub overflowed causing water damage to the upstairs master bathroom, and water damage to the 1^st floor family room which resulted in their need for water mitigation services. We arrived at her home near the Stone crest shopping center off of Rea Rd in 30 mins to extract the water, to minimize the water damage, and start the water drying process.

About 2 am this morning we received a call for emergency water mitigation in Charlotte at a home in the Southwest Charlotte. The customers came in from a night out to find standing water on the first floor of the home with extensive water damage to the walls and floors. They found the source of the water as a broken pipe under the sink and turned off the valve to slow the amount of damage the water was causing. After trying to use towels and other methods to clean up the water for about an hour they eventually called us for water restoration services.

This afternoon we received a call for water restoration in Charlotte at a home on Floral Ave. A running toilet is never a good situation. Either you will have water damage if it overflows or you will have an expensive water bill in this situation our client was in need of emergency water mitigation services. Prior to leaving for work this morning the customer flushed the toilet and went out the door after returning home there was extensive water damage to the ceilings and walls and the toilet was overflowing due to the flush about 7 hours prior.

As spring nears lawn work is a common practice in many neighborhoods however it is not common for this to result in water damage inside the home. Our call for water restoration services in Charlotte was due to a simple mistake. Before going to a doctor’s appointment and to run a few errands our customer turned on his water sprinkler. When he returned he noticed the water was hitting the front of his house and the window was open which caused a need for water mitigation services. It was his first time turning on their sprinklers this year and the flow does not happen immediately after turning on which is why he did not see the water coming in at first. After returning a few hours later

Noticing water damage in your living room when you walk downstairs in the morning is never a pleasant surprise especially if the entire first floor is flooded. This was the case with our customer this morning who contacted us for water mitigation in Charlotte. Due to a hole in the water supply line to the faucet while they slept the first floor of their home flooded. By the size and amount of water damage it appears the water flowed roughly for at least 7 or more hours. They went upstairs to sleep and did not notice the water until 9am.

Water heaters typically last about 10 or more years which leads us to our call for water restoration services in Charlotte this morning. Early this morning our customer called due to a flood in her garage that was backing up into her home from a failed water heater. This resulted in a massive amount of water damage

Water mitigation calls typically come in for us in the morning or in the afternoon when people first wake up to discover a leak that happen overnight or when they find water damage that occurred while they were at work during the day. Overall there is no set time water damage can happen but as one of the leading Charlotte water restoration companies.