Category: Service Calls

The rain finally stopped and of the 6 water damage clean up calls since yesterday 4 where related to the rain and 2 where typical broken hose and faucet overflow. The service call I will focus on today was from a broken cold water line to the washing machine on a house in the University area of Charlotte. Washing machines are brutal for this type of call and on average we probably get at least 1 call a week related to water damage repairs from washing machine failures. As a water restoration expert in Charlotte I would recommend following the maintenance procedures related to the type of washing machine you own.

Because of the weather this has been a very busy day for Charlotte water damage clean-up services. It has rained for over 24 hours and according to the weather report it may not stop for another 12 hours or longer. So far we received 2 calls for water restoration services one of the calls was from a broken washing machine hose on the second floor and the other 2 calls where both storm related. One customer has a flooded basement that is currently in the drying process and the other customer has water damage to her floors because rain water backed up into her house going under the door because of the slope in her driveway.

Toilet overflow causes major water damage in Huntersville for one of 2 calls for service today.  

Today we had a call for a failing dishwasher that caused the need for  water restoration at a east Charlotte home.

Recently we did an article that referenced how the design of your home can lead to possible water damage or make the need of a water restoration clean up a part of your near future. This is something we encountered this afternoon during a service call to clean up water damage in Charlotte. The home had a hot water tank leak which can happen from time to time especially as the water heaters age but the main problem that caused the damage to spread further was the location of the water heater. It was located in the attic and flooded the first and second floor caving the ceilings and walls.

Dishwasher leaks can happen from time to time and today was a great example of a cause for water damage from a failing appliance. Today’s service call for water damage clean up was from a home in South East Charlotte. As normal the water was discovered a few hours after the leak begin. Our customer Mr. Holmes is a DIY homeowner and he recently put in the dishwasher. Unfortunately when her put it in he did not know the supply line was not secure and it would eventually give way causing the standing water in the kitchen we had to take care of today. This case was somewhat server as the water did a lot of damage to the cabinets and baseboards and small sections of wall. All because of a DIY job that did not go as planned the family at this home has to wait out the heat from the dehumidifier and possibly get a new dishwasher.

Today’s water clean up call was a big one. The home owner arrived to her home outside of Charlotte in Matthews to find water gushing out of her front door due to a broken pipe in the bathroom on the top floor. A large amount of the home is flooded with water damage to the second floor ceiling and bottom floor. The faucet knob to the master bath tub broke leaving this home with an extreme amount of water damage. We had to rip up the carpet in all of the upstairs bedroom and half of the carpet in the downstairs.

So often we are called to mitigate water damage due to a washing machine leak from a failure in some part either the hose or mechanically inside. For one of our restoration calls today this is exactly the situation we had to handle. Fortunately it was notice early enough that we were able to resolve potential water damage with simple water extraction and a few air movers. This could have been very worst because the laundry room was on the second floor. The family happen to notice the carpet in the hallway was getting wet before the water can get to a level to damage the walls and flow to the bottom level