Category: Water Damage

we received the call today for emergency water damage cleanup at home in Matthews which is right outside of Charlotte. The customer contacted us because suddenly they found water leaking from the ceiling and shortly after the drywall caved in and a big gush of water came through the ceiling along with the drywall leaving water damage to the floor and the walls as well as the ceiling. When the customer contacted us for water restoration services they explained the situation to us and we instantly realized it was a common issue with air conditioning units that have not been well maintenance causing water damage in the home. we arrived to the customer’s house to extract the water out of the carpet and place the humidifiers and fans in the area where the drywall and ceiling collapsed due to water damage. at this time the customer did not have any knowledge of what could have caused this and as water restoration technicians we advised the customer on the cause and how to prevent this type of water damage in the future. we advised the customer to frequently or at least annually clean out the drain pan with either bleach or some type of other solvent to sanitize the drain hose to keep mildew in any other blockages from happening which is a common reason that these types of water damages occur when the drain pan for the AC unit is clogged due to mildew or other debris in the line.

we received the call today for water damage cleanup from a customer that was experiencing a major water leak due to a small break in the inlet pipe to the water heater. The customer advised us that they woke up this morning to find water all of the kitchen and living room as well as other areas of the house and they did not initially know the cause but after looking around they realized it was coming from the water heater that is located in a closet which is inside of the kitchen.

We received the call for emergency water restoration for a customer outside of the Charlotte area within the clover South Carolina area. The customer stated that they were experiencing water damage caused by a sewer backup that eventually sent water that should have went outside of the house completely throughout the entire basement of the home. When we arrived to provide the water restoration services the plumber that the customer called had just left and inspected the pipes to find the exact cause and location of the brake which confirmed that the break in the sewer line was caused by the tree roots. The water damage was primarily to the bedroom area in the living room and hallway area of the basement but the entire bathroom area in laundry room area were also saturated in the basement where the sewage came out of the shower and the toilets as well causing water damage to the area.

In our field of water restoration in Charlotte one of the most pressing calls we can get for water damage cleanup is from a sewer backup. In most situations of this type of call the customer is frantic to a level more than most calls for water mitigation.

As a water restoration company in Charlotte we understand the reasons and situations behind a lot of issues of water damage to a customer’s home. This morning we received the call for water cleanup for a typical situation the customer loaded the dishwasher in the evening and when they woke up in the morning their house was flooded the reason the house was flooded is because the water line leading to the dishwasher broke most likely because of the dishwashers age but the situation at hand that is rather typical is the fact that they left the water to the dishwasher on all night as it wash the dishes a remedy to that would be having the dishwasher run during the daytime when you’re awake which would have prevented most of the water damage because the leaking water would have been found sooner than later because everyone was awake. But the main reason behind this call for water damage cleanup is because the customer was sleeping while the house was flooding and that’s what brings us here today for the water mitigation services we are providing.

Failure of a water heater be leads to a large amount of our calls as a water restoration company in Charlotte NC. This evening we responded to one of those calls again for water cleanup in Mint Hill due to a leaking pipe on a water heater causing water damage in the customers home.

We responded to a call for water restoration in Charlotte this afternoon from a customer that returned home from work to find the water heater pipe leaked during the day causing a significant amount of water damage to large portions of the home. After returning home the owner noticed water all over the place but could not find the source at first. After looking around different areas of the home for the cause of the water damage he opened the closet door leading to the water heater and found the cause, a small break in one of the pipes connecting to the unit leaking water all over the place. After contemplating ways to handle the water cleanup his self he contacted our services to dry his home and handle his water mitigation needs.

As a water restoration technician in Charlotte one thing we have found to be a common cause of water damage to a home is time. With all things that go into water cleanup time is a factor that is both the cause and reason for urgency to prevent more damage is the water mitigation process

We received the call today for emergency water damage cleanup in Charlotte from a customer who believed their sprinkler system was malfunctioning because it went off and flooded the house though a fire was not present at the time. In our field of water restoration in Charlotte we have seen things like this happen quite a few times typically they will take place at an apartment complex or in someone’s office but mainly when there is a fire however sometimes they will give false readings and go off accidentally causing water damage to all the areas it was originally meant to protect and that is basically what happened in today’s call that we answered for water restoration services. The customer did not realize that smoking set off the sprinkler system and they only thought it was heat and smoke but the sensors on some sprinkler systems if they go off due to smoke as it is in this situation the water damage can be disastrous as the sprinkler systems put out enough water and do not stop putting out the water until the system believes the fire is no longer present and this is what creates a very very big mess in the need for water cleanup services.

A customer contacted us this afternoon for water damage clean up in Charlotte due to