As a water restoration company in Charlotte we get calls for all types of reasons water damage can happen and nothing is more annoying to a client in the middle of a flood then not knowing how it happen. In situations like todays call on New Years eve are a good reason a customer is surprised to find there self in the middle of a water mitigation call. Today client had no idea how the water damage happen but after we arrived the source was found to be a broken pipe in the wall.