Blog

  • Hair Clogged Drain Caused Water Damage to South Charlotte house

    We received the call this afternoon for water damage Restoration in Charlotte and a home that a sink suddenly overflowed though it wasn’t stopped up. The customer explained that she turned on the sink this morning in order to brush her teeth in her daughter’s teeth after dinner and forgot to turn the water off immediately the customer explained that she had no clue that the water would back up over the rim of the sink because this is something that she does on the regular basis. While the water was running and she forgot about it the water suddenly begin to spread out all over the carpet in the bedroom and in the hallway and leak through the first floor all the way down to the second floor of the home causing an extensive amount of water damage to multiple locations of the house. The customer was in the kitchen at the time when she noticed the water coming down and immediately ran upstairs to the see how this happened. Initially she thought that her daughter must have did something to stop up the line causing the water damage.

  • Water Heater in Attic Rains Down on Charlotte Home

    when we get called for water damage Restoration in Charlotte there’s one thing that we frequently say when it comes to certain issues related to water damage cleanup. one of the things that we see quite a few times in more often than we should is water heaters that burst and they’re located in the attic of a home if the home is two stories that would actually mean there would be water damage on the 2 floors below if the home is three stories then there would be water damage on the three floors below. This is reason why as a water restoration company in Charlotte we do not feel that a water heater in the attic is a good idea for homeowners.

  • Water Line in Wall Breaks at Home in Charlotte

    we received a call for water damage restoration at home in East Charlotte when the homeowner came home to a very large amount of water to treat him in his living room when he walked in. He was unsure of how the water damage happen but quickly realize he needed to call a water restoration company in Charlotte to help dry out the water damage he was facing. He searched online for local water damage cleanup companies near him in contacted us at Property Restoration Inc. When we showed up we quickly assess the situation and realize that the water was still coming in but the location had to be inside of the wall. we went outside and turned off the water valve to the house then we went back inside to break open the wall to figure out the exact location of the water damage. before we did that after we turned off the water line to help out with the amount of water that was coming in we turned on all the faucets to release the pressure in the water lines which then stoped the water from coming in because the pressure of the water lines was releasing into the drain versus into the wall where we suspect did the cause of the water damage to be. As a water restoration company in Charlotte we are trained to do more the dry homes in water mitigation but also find the location and cause of water damage when responding to calls for water damage restoration in Charlotte.

  • Old Water Line Floods Bathroom in Charlotte Home

    Today’s call for water damage cleanup was from a customer that was experiencing a problem with the water line under the bathroom sink. the customer explained that she discovered water damage to her bathroom floor and her hallway when her children finish doing the chores which was part of the bathroom. one of the kids explained to the customer that after they put up some of the cleaning supplies they noticed water coming from under the sink leaking onto the bathroom floor but did not think anything of it at the time. This ended up creating a large amount of water damage to the area because of the amount of time the water was leaking and the fact that it was just sitting there for some time before the kids brought it to the mother’s attention. She contacted us for water damage restoration services shortly after she discovered it but she was unable to tell us how it happened. When we arrive to proceed with the water restoration process one of the first things that we always do as we look for the source to figure out what is causing the water damage in also figure out if the source has stopped damaging the home with more and more water migrating to different areas of the home. When we look we realize that the cause of the water damage cleanup that were working on was due to a faulty line somehow the line probably was defective when it was first purchase because they’re not supposed to leak. The customer did not change anything under the sink they did not have anything unusual under the sink but the rubber on the line did feel like it was dry for no reason and this right there is probably the main cause for the need of water restoration.

  • Rusted Water Line Caused Water Damage to Charlotte Home in University Area

    please call for water damage Restoration in Charlotte when it’s due to a felled water heater and a home in the university area. The customer who lives off of John Russell drive contacted us shortly after coming home from early morning service of church when she pulled up into the driveway she noticed water coming from the garage as well as water coming from the front door of the home. This was something very serious when it comes to the scope of water damage cleanup because one issue is that water heaters hold so much water and the other issue is if a pipe breaks and shoots out so much water so the situation was one that we had to figure out what was the cause of the need for water restoration was? If it was a broken pipe or was it a leaking water heater that was causing the need for water damage cleanup at their home.

  • Bathtub Overflow Caused Major Water Damage to Condo in Charlotte

    this morning’s call for water damage restoration and Charlotte was from a customer that was dealing with a serious issue of water damage caused from an overflowing bathtub. frequently as we go on with our lives managing our children our work and things of that nature sometimes we forget about the littlest things and when we forget about some things it could lead to a major disaster that creates a situation of water damage cleanup that is exactly what brought us to our customer today for water damage Restoration in Charlotte. The customer explained that she was making breakfast for her children this morning and laughing with her husband at the table when she realized that the tub was still running though she turned it on 45 minutes prior to her going downstairs. This instantly created a disaster that was going to be hard to clean up due to the amount of water that was on the ground. The customer explains that while she was cooking and socializing with the family at the table all of a sudden Water started trickling down from the ceiling into the kitchen the husband immediately jumped up and ran upstairs to see what was causing it and as he was going up the stairs he found himself going through water as water was going down the stairs at the same time causing water damage to multiple areas of the home. after making his way to the bathroom he immediately turned off the bathtub and reach down and unstopped it but the damage was already done and water was all over the place which led to the situation of emergency water mitigation he needs immediately.

  • Will Insurance Cover Water Damage?

    as a company providing water damage Restoration in Charlotte we frequently find ourselves answering questions that are somewhat repetitive from our water damage cleanup customer. One of the most common questions that you here in the water restoration industry is Will insurance cover water damage? The short answer is yes in most situations and it does depend on your policy water damage to your home is always covered but there are some exceptions that water damage cleanup cost may not be covered. These exceptions could be situations arising from things that exceed your policy limits for example you may have a certain limit for sewer backup coverage or you may have not had a particular endorsement on your insurance policy that would provide coverage for water damage cost. regardless of the situation it just kind of depends but in most cases water damage is covered by insurance as long as it is something that is sudden that is addressed immediately and not prolonging the further issues that water damage that is untreated can cause to a home.

  • Cooking Caused Water Damage for Customer in Charlotte

    we received two calls today for emergency water restoration in Charlotte from a customer that was going through a very interesting situation of water damage while cooking. The customer advised that she was attempting to make crabs and steamed vegetables when she tried to wash the crabs off along with washing the vegetables to put into a pot the faucet broke causing water to spew all over the place and she did not know what to do. when she tried to turn off the water valve under the sink to slow down the amount of water that was pouring into the house the water valve was rusted and basically did not do what it was supposed to do so after frantically looking around the house trying to figure out what she could do to prevent the water damage she try to make it outside to the main water valve but did not know how to turn that off. eventually she looks for a water restoration company online and contacted us to provide the water damage cleanup services. We arrived within about 30 minutes the very first thing we had to do do to this extreme situation was turn off the valve at the main line and that is exactly what we did to slow down the amount of water that was coming into the home. Shortly after we contacted Statefarm her insurance company and proceeded with the water restoration process and hope to have her home dry in about three days.

  • Water Heather Leak Floods North Charlotte Home

    early this afternoon we received a call for water damage cleanup services from a customer that returned home from running some errands to notice that their entire living room was completely flooded along with other areas in the garage and another adjoining wall that connected to the bathroom. after returning home the customer first realize that her feet were completely wet and she did not know why she began to investigate thinking that maybe she spilled something and then realize that there was so much water that she did not know what to do she look in the bathroom to figure if a faucet was running and it wasn’t and then she opened up the utility closet which houses the water heater and realize that there was a very very bad leak in the water heater and it was shooting water throughout the room. at this point she looked online for water restoration services in Charlotte and contacted our company to come out and provide the water cleanup services. when we arrived the first thing we did was turn off the water at the main line this is because we wanted to limit the amount of further intrusion of water into the home to keep it from getting even worse. in this situation the amount of water damage throughout that portion of our home was not as bad as it typically could be when it comes to a leak in the water heater this is because the location of the garage in the fact that the bathroom was right behind that wall but also shares a wall with the garage the water primarily migrated to the outside of the house through the garage damaging only those two areas which was beneficial because if the water heater was in a different location the degree of water damage to this home would be so much more. after looking over the situation and making sure we had everything documented correctly we contacted her Allstate insurance agent in Charlotte to verify that this water damage was covered end went about our typical water restoration drying process..

  • Statefarm Insurance Bathroom Sink Water Line Floods Home

    we received a call this morning from a customer in need of water restoration in Charlotte due to a break in the water line in the master bathroom of their home. The customer’s insurance agent with State farm reached out to us initially to explain the situation that one of their insurance customers was experiencing this issue and woke up to find water all over the home and did not know what to do. we assured the agent that we will definitely reach out to the customer and be on our way to take care of the water damage cleanup needs that this particular customer may be having. when we arrived we assess the situation and talk with the customer and realize that the main reason that they’re in need of water restoration services is due to a common issue that we see with a lot of our water damage cleanup customer a bad repair or we can say a bad install of a water line when upgrading a sink in the home. as we looked at the sink we realize that the most important part is to customer turned off the water valve under the sink but when we inspected the water line to locate the source and take photos of the source of the water damage we realize that the water line was not properly connected to the faucet at this point we decided to help him with that part at least by properly connecting it after we took photos of it for insurance purposes. then we proceeded to the water extraction and got ready to proceed with the rest of the water damage cleanup in the demolition that was needed to take place.