Blog

  • Water Line in Wall Floods Home in Pineville

    Water line in wall floods home in Pineville resulting in a large amount of water damage at the customer’s home this morning. Like most of us when we think of our homes we do not have the idea or sumption that water damage will happen without a reason or cause end to see water coming from inside of your walls through an outlet causing the power to go out is something that is puzzling too many besides us in the water restoration service business in the Charlotte area. The customer explained that they were just relaxing looking at TV this morning while eating breakfast and all of a sudden there was water all over the place and the electricity went out. for the customer sake it is actually a good thing that the electricity went out that is because if it did not go out the standing water that she was not aware of in the kitchen could have electrocuted her along with damaging the rest of the home with the water damage that was ongoing throughout the area of the home.

  • Bad Dishwasher Install Floods Charlotte Home

    We received the call for water damage cleanup in Charlotte at home on grissom Street the customer called us stating that he suddenly found about an inch of standing water on his kitchen floor running into other areas of his house. The customer first explained he was not sure where the water was coming from and how it started but once we arrive to begin the water restoration process we quickly realized that this situation of water damage was caused do to a loose connection on his pipe from the dishwasher under the sink. The dishwasher water line was not correctly installed when the customer replaced the dishwasher earlier in the week this resulted in water suddenly coming out under the cabinet where are the threads of the water supply connect to the water line. The customer purchased a used dishwasher off of Craigslist but did not purchase new fittings to install the dishwasher this is something that most companies require the use of new hoses and bolts and things of that nature to prevent a situation like what occurred today causing the water damage to his home. Once we begin the water cleanup process we started the extraction and then we went from the water extraction to placing the dehumidifiers and air movers too quickly dry out the remaining water over the next couple of days.

  • Early Morning Water Heater Issue Floods Home

    This morning we received the call for water restoration in Charlotte and a home that was flooded at the moment due to an issue with their water heater. sometime during the middle of the night the water heater suddenly first sending water throughout the home flooding it causing a massive amount of water damage to the customer’s home. The customer woke up about 2 in the morning to use the restroom when he realized he was walking through a flood. The water heater was in the worst of locations it was actually located in the Attic end when the customer walked out of his room not only did he realize he was going through a flooded area of his home but he noticed that there was leaking water coming from above after panicking initially he eventually contacted a water restoration company in Charlotte but that particular company did not show so he went down the line and found us at Property Restoration Inc 2 assist him with his water damage cleanup needs. When we arrived we found that some of the drywall in his house had crashed down in the crumbled along with areas of bubbling water underneath the carpet.

  • AC Leak Floods Thorneblade St Home in Matthews

    we received the call today for emergency water damage cleanup at home in Matthews which is right outside of Charlotte. The customer contacted us because suddenly they found water leaking from the ceiling and shortly after the drywall caved in and a big gush of water came through the ceiling along with the drywall leaving water damage to the floor and the walls as well as the ceiling. When the customer contacted us for water restoration services they explained the situation to us and we instantly realized it was a common issue with air conditioning units that have not been well maintenance causing water damage in the home. we arrived to the customer’s house to extract the water out of the carpet and place the humidifiers and fans in the area where the drywall and ceiling collapsed due to water damage. at this time the customer did not have any knowledge of what could have caused this and as water restoration technicians we advised the customer on the cause and how to prevent this type of water damage in the future. we advised the customer to frequently or at least annually clean out the drain pan with either bleach or some type of other solvent to sanitize the drain hose to keep mildew in any other blockages from happening which is a common reason that these types of water damages occur when the drain pan for the AC unit is clogged due to mildew or other debris in the line.

  • Water Heater Break Floods Charlotte Home on Vinca Circle

    We received a call for emergency water damage cleanup in Charlotte from a landlord who’s condo was flooded at his home in the university area of Charlotte on vinca Circle. The customer explained that his tenant came home from work this afternoon to find the bedroom / basement area of the townhome was completely full of water with water going out of the back patio area due to a break in the water line leading from the water heater. The customer explained that the water damage appeared to be contained only to that area and there were no other areas inside of his home with water damage. This appears to be correct because of the design of the home which is three levels in the water heater was located on the basement level which was optimal in this situation. The customer explained that once the tenant notified him he made his way to his rental property and attempted to extract the water with a regular Shop-Vac but was unsuccessful when he realized that no matter how much water he got up with the wet dry vac there was so much more water left that he would need to contact a water restoration company in the Charlotte area to dry out his home.

  • Water Line Break in Wall Floods Lawnmeadow Dr Home in Charlotte

    we received the call for emergency water damage restoration Charlotte at a home on Longmeadow drive the customer explained to us that she was hanging hanging pictures in her home when a nail that she put through the wall must have punctured the water line. After hanging up the picture she noticed bubbles coming from the drywall where the nail is end shortly after she noticed water coming from underneath the baseboard onto the floor. things quickly got out of hand as the inevitable water damage that was taking place started to spread initially she panicked trying to figure out how to stop the water from coming from the wall but without any luck. eventually she called nine-one-one thinking that they could help but they advised her to either call a plumber or a water restoration company in Charlotte to come to her house to turn off the main water line. After contacting us at Property Restoration Inc when we arrive the first thing we did was turn off the water from the main line because there was no other way of stopping the flow of water mainly because it took place inside of a wall where there is no valve.

  • Refrigerator Water Line Break Floods Home

    we received a call for emergency water restoration in Charlotte due to an accidental water line break from the refrigerator of a home. The customer advised us that one of their children were playing with the refrigerator door and must have knocked something over the back of the refrigerator severing the waterline the child noticed puddles of water coming from under the refrigerator but did not alert the parents but instead ran off into the room. It was only about an hour or an hour and a half time that passed before the parent found out. The customer advised us that he happened to walk down stairs after taking a nap and realize that there was water all over the place trying to figure out what to do he made his way out to the main shut off valve in the front of his home and turn the water off quickly. At that point he tried to figure out the cause and noticed the source of he water damage was coming the source was coming from behind the refrigerator. It was then that his daughter told him what happened earlier in the day and he as many would expect was not happy about this. after looking online and trying to solve the situation of water damage cleanup himself with a wet vac the customer contacted us at Property Restoration ink to take care of his restoration needs.

  • Kitty Floods House in East Charlotte

    We had to call for emergency water restoration in Charlotte at 3 a.m. at a house on Thompson Brook Lane. The customer woke up around 3 in the morning to find his house completely flooded from the second floor all the way to the first floor. what woke the customer up was allowed crashing sound of the ceiling sheetrock crashing to the ground due to the amount of water that was leaking in his bathroom unknown to the customer the water faucet was actually on for an unknown amount of time because while he was sleeping his cat jumped on the cabinet and hit the faucet with turn the water on. In the process of turning the water on and creating all of this water damage the cat actually walked in the sink in the stopper went down which is primarily to cause of the situation that the customer found himself in. When he called us to provide the water damage cleanup services we were actually the second company he called another water restoration company in Charlotte he called did not answer the phone and he made his way to us when we arrived he showed us the situation and showed us what the cat did and one of the first things we did was take a picture of the wet cat.around 11 at night he heard the cat meowing in a strange manner and like most pet owners if you were tired sometimes you might ignore the bark of a dog or the meows of a cat. throughout the night the cat kept on meowing and meowing very loud as if it wanted to get out of the bathroom all along the cat was making noises due to the unknown flood that was happening to the customers as they were sleeping.

  • Clogged Drain Floods Charlotte Home on Mallard Creek

    team to call for emergency water restoration in Charlotte at a home off of Mallard Creek road that was experiencing water damage caused by a stoppage in the drain that did not allow water to drain properly which resulted in the water running over the side of the sink throughout the night. The customer explained that there was a hair clog in the drain and one of the children left the sink on a slow drip by mistake which led to the water overflowing because it ran continuously throughout the night. this caused a very large amount of water damage to multiple areas of the home from the entire bathroom flooring in portions of the wall to the flooring and ceiling in the hallway upstairs and downstairs as well as wet carpet in two of the upstairs bedrooms. luckily for the customer there was no insulation in the ceilings between the first and the second floor though there was a few water stains in the drywall. During the demo process as we made steps to clean up the water that spilled we poked holes in the ceiling to ventilate it in placed our water restoration equipment throughout the necessary locations of the home.

  • Water Heater Leak Floods West Charlotte House

    We received the call from a customer in need of water restoration in Charlotte due to a leak in their water heater which is located in the garage of their home. The customer arrived home from work this afternoon to find standing water in the garage with water streaming from the side of the water heater throughout the garage and under the door into the kitchen and living room of his house. when he realized what was going on the first thing he did was attempt to turn off the water to the water heater however that was unsuccessful due to the location of the valve. Because he was unable to turn it off at the location of the water heater he went outside to turn off the water from the main valve to lessen the amount of water damage that was taking place to his home at this time. shortly after he contacted a plumber who advised him to look for a water damage cleanup company and then he contacted us at Property Restoration inc to provide him with our water restoration services. After we arrived we proceeded to get right to the water mitigation process and extracted all of the water from the kitchen living room and the garage after that we proceeded with the demo to lessen the amount of water damage by removing as much of the wet structural materials as necessary.