Blog

A home in east Charlotte suffers a large amount of water damage due to a sink overflow that flooded the home with a very large amont of water damage caused by one of the kids playing in the sink. After arriving to provide water mitigation services I knew this was one of the types of calls we answer for water restoration in Charlotte that we describe as completely preventatble. Appearing embarrassed the customer told us she frequently had to tell the kids to stop playing in the bathroom sink but this time the worst case scenario finally happened.

A customer contacted us this this morning for water mitigation in Charlotte because after waking up they heard the sound of running water coming from the basement and after going in to take a look they found the basement was flooded house not from a typical cause such as from a storm creating water damage in the basement due to a broken water line. The basement served as a laundry room and also has a bathroom in it but the idea of this being a possible location that is vulnerable to water damage from other causes outside of rain did not seem possible to the owner. The reason the owner did not think of the possibility of water damage is because most people are not aware of the services our industry provides until they need us to provide water restoration services to dry out their house after a pipe break or leak. Because it was a basement the water did not received out of the house and just pooled in place which made for a case of a large amount of water extraction we had to provide before we can dry the house out.

Water heaters are unpredictable in the field of water damage because of the amount of damage they pose for some homeowners and business owners. The location and capacity of the water heater can dramatically increase or decrease the amount of water damage in the event of a loss. This afternoon we received a call for water restoration in Charlotte due to a burst pipe on a water heater in an attic. Every time we receive a call for water damage cleanup due to a water heater in the attic we always think about the obvious why in the world are water heaters in the attic. You can find the answer to this on our page for water damage causes related to water heaters but as a water mitigation technician in Charlotte because we are human it crosses our mind even thou we know the answer. Luckily the customer was home when the leak occurred and had the mind to turn off the water from the curb. This likely cut the amount of water damage in half.

We received a call for water restoration in Rock Hill SC right outside of Charlotte due to a pipe burst in a hallway wall. The customer noticed issues with the drywall a day before then all of the sudden after coming home from a Mother’s Day lunch the house was flooded with the entire carpet saturated and water wicked up the walls after looking around to find where the water damage is coming from she thought about the area of drywall that looked weak recently and she noticed water flowing from under the baseboard. When we arrived, we turned off the water to the property and had to proceed with a large amount of demo starting with almost all of the first floor drywall in the living room, kitchen, dining room, hallways, and bathroom. We also had to remove all of the carpet and vinyl flooring in the first floor. The cause of the water damage is what most plumbers call a pin hole leak. If they addressed it the night before it would not have opened up wider and our service of water mitigation would have been prevented.

A simple task of washing cloths caused thousands of dollars in water damage to a home in west Charlotte this morning. Our customer called us for emergency water damage cleanup in Charlotte after going into the kitchen and noticing water coming from the ceiling. The laundry room is on the second floor of the house. She stated that when she discovered the water damage she immediately went to the laundry room and the washing machine appears to have pulled the hose out of the connection during the spin cycle causing water to flow into the room for a few hours. The washing machine has been shaking frequently because her children have been putting too many cloths in it but she had no idea she would need a water restoration company and this can happen. When we arrived to the water was already off but certain areas in the ceiling where collapsing due to the water damage to the drywall. As we started with our water mitigation process the demo was concentrated to the laundry room and kitchen ceiling

We had 2 calls for water restoration in Charlotte today with one customer waking up to a large amount of water damage with at least an inch of standing water in her kitchen due to sink overflow overnight. She unsure of who caused the water damage but she knows that the water faucet in her kitchen was running for at least 7 hours through the night. Typically, water damage does not happen immediately due to water running unless there is a clog but unfortunately in this situation the overflow caused water damage because their where dishes in the sink that prevented the water from draining causing the need for water mitigation services. Fortunately, most of the water damage was contained to the kitchen because of the design of the home so all of the demo will be to the floors and walls in the kitchen along with the cabinets. For the size of a water damage claim of this type this is going to be a pretty easy home to dry.

This morning we received a call for water mitigation in Charlotte due to a toilet overflow most can’t imagine. The cause of the water damage was because the toilet was clogged and the toilet was running which is a combination for needing water damage cleanup services. The customer was used to the sound of the toilet running and did not think anything about it until he woke up to use the restroom late last night to find himself stepping in puddles of water. He told us was half sleep and the water and he thought it was a weird dream until he got back in bed and snapped into reality and started walking around noticing water damage while trying to find out why is his floor wet. He went back into the rest room and watched the water from the toilet slowly flood his home. He then turned off the toilet at the valve and tried to shop vac some of the water up until thinking he would have to hire a professional to deal with this type of water damage cleanup situation. He then found our information while researching water restoration companies in Charlotte.

As a Charlotte water damage cleanup company, we know firsthand how shocking water damage can be for a home owner. We have seen it all while providing water restoration services from trails of water you can follow to your house to floods that seem like you can swim in your basement. Today our customer called us for water mitigation services because as he returned home from work he notice water flowing down the hill into a storm drain at first he did not think anything of it until he made it to his drive way where he then seen water coming from his garage. After getting being puzzled briefly he opened the garage to find a small amount of water damage to the walls but a leaking water heater.

­This afternoons call for water mitigation in Charlotte came from a customer that was actually home and, in the room, when the leak occurred. In the field of water damage this is somewhat of a rare occurrence. Normally when customers find water damage it is when they wake up or return home from errands. In most cases if water damage is happening and a customer is there to witness it from the beginning the homeowner can stop it at the source and prevent the need for water restoration services. In today’s case the water faucet broke and spilled water throughout the kitchen for a few minutes. At first, he tried to turn off the water from the shut off valve under the sink but in an example of worst case scenarios the knob was stuck and would not move. After some thinking and panicking as the water damage continued to happen he made his way to the water meter outside to turn off the water to the entire house. He then looked for water mitigation companies in Charlotte and contacted us at Property Restoration Inc.